Smile Internet Status & News

Spam Filter Update

support — Thu, 19 Aug 2010 13:58:12 +0000

Update: The queue on the primary gateway server is back to normal, but the secondary gateway is still processing it’s own queue. We have more reports of mail from overnight being delivered, however still can’t guarantee that all mail will be delivered.

Update: we have reports of mail from over night being delivered, although we can’t be certain yet if all mail sent over night has queued. Mail is still delayed this morning, while the servers work on the queue, and some users may see a larger volume of spam temporarily.

A spam filter update, which was supposed to fix some intermittent issues with receiving mail from blackberry devices caused a problem with the filters last night. We’ve removed the update and are now processing the backlog of mail.

We’re investigating if any mail was rejected from the issue.

Smile Internet Voicemail

support — Wed, 18 Aug 2010 00:01:43 +0000

We’ve also been notified that there was a problem with our voicemail during this outage, and there was no outgoing message.

We certainly apologize for “dropping off the face of the earth”.

Service is restored

support — Wed, 18 Aug 2010 00:00:08 +0000

Aug 17 5:00pm Pacific Time: The data center found that someone at the Seattle Internet Exchange building had moved all of their redundant power supplies to the same power source and that power source failed.

The resulting power issues caused a problem with a router, which required onsite personnel to repair.

There may be intermittent service for the next hour while they finish making final adjustments to the routers.

Status Update

support — Tue, 17 Aug 2010 23:42:55 +0000

We received an update from the technicians in Seattle. There was an issue with a bank of UPS’s. When it was resolved the primary router did not come up normally. They are working on bringing that router up and service will be restored shortly.

seattle

support — Tue, 17 Aug 2010 22:46:31 +0000

Our data center has contractors in seattle, and technicians from the data center are in route.

The president’s Seattle is not helping transportation.

data center issue identified in Seattle

support — Tue, 17 Aug 2010 21:44:07 +0000

Technicians are working both here and in Seattle to restore internet connectivity.

data center outage

support — Tue, 17 Aug 2010 21:29:50 +0000

Our data center is experiencing an internet outage. We are working with them to resolve.

Phishing Scam Message

support — Thu, 12 Aug 2010 15:53:17 +0000

This message is being received by Smile Internet Customers as well as many other ISP’s. These are NOT from Smile. We don’t ask you to confirm your password in any email that you haven’t initiated to us. Please do NOT reply to these messages.

———————————————

Dear Smileglobal Email Account Owner,

This message is from Smileglobal messaging center to all Smileglobal
email account owners.We are currently upgrading our data base and e-mail
account Smileglobal.

We are deleting all unused Smileglobal email account to create more space
for new accounts.To prevent your account from being closed, you will have
to update it below so that we will know that it’s a present used account.

CONFIRM YOUR EMAIL IDENTITY BELOW

Email Username :…………
EMAIL Password :…………

Warning!!! Account owner that refuses to update his or her account within
Seven days of receiving this warning will lose his or her account
permanently.

Thank you for using Smileglobal.

———————————————————————-
This message may contain confidential and / or privileged information.
This information is intended to be read only by the individual or
entity to whom it is addressed. If you are not the intended recipient,
you are on notice that any review, disclosure, copying, distribution, or
use of the contents of this message is strictly prohibited. If you have
received this message in error, please notify the sender immediately
and delete or destroy any copy of this message.

Disk Errors

support — Tue, 27 Jul 2010 22:00:36 +0000

Smile experienced disk errors that cause write failures for a short period of time today. This failure caused some customers incoming mail to be bounce, and outgoing mail to fail. We corrected the problem, and it should be working normally now. We are monitoring the logs on the server.

Smile Server Status

support — Tue, 27 Jul 2010 08:08:09 +0000