Smile Internet Status & News

We’ve started running the new graylisting system on the secondary mail server, and the early results are very promising. You should see a reduction in the amount of spam coming in starting Sunday morning and hopefully continuing through the week. If things go well, we’ll be implementing additional servers, and apply them to the primary and other mail servers.

If you have comments, or any input on spam over the last few days, please send a message to support.

Thanks

Over the last couple of weeks, we’ve been seeing a large spike in the amount of spam hitting our servers. At one point, we were seeing one spam filter tagging or deleting 2 to 3 messages a second. While the news is touting the environmental impact of spam, and the work to remove it, we’re seeing the direct result of that impact. We are continually needing to add more resources to our network to battle the onslaught of unwanted email. From bandwidth to additional servers and endless hours of tweaking, monitoring, repairing, and updating to keep unwanted mail at bay. We’re not alone. Many of the ISP’s we work with are seeing very large volumes of spam hitting their networks.

We’re working on implementing some new filtering to help reduce the quantity of both marked and unmarked spam Smile users are seeing in their mailboxes. We’re also launching an enhanced spam filtering solution for Smile customers using their own domain, and for anyone with domain mail that needs an enhanced spam solution. More on that in the near future. If you can’t wait, or have been looking for an enhanced solution, let us know. Otherwise, thanks for your patience, hopefully there will be some level of relief soon.