Author Archives: admin

**UPDATED: Email Down

March 10, 2016 in Server Status by admin  |  No Comments

3/10/2016 @ 11:53AM: We are currently experiencing issues with our legacy email cluster. Support Engineers are working on the issue and hope to have it addressed shortly.

Thank you for your patience,

Smile Global

 

UPDATE 3/10/2016 @1:16PM: This issue has been resolved. We apologize for the lengthy downtime. There was corruption in one of the databases after a server reboot which took place last night. We’ve repaired the corruption, and all services should be functional.

Thank you for your patience,

Smile Global

 

UPDATE 3/10/2016 @8:16PM: There was a power issue at the datacenter which downed several important hosts. We are in the process of getting these servers back up and running at this time. Customers on the new SmileMail cluster should not be affected, as well as web hosting customers. At this time our two primary email gateways are in the process of being brought back online. We apologize for this inconvenience and are working diligently to restore services ASAP.

Thank you for your patience,

Smile Global

Smile Customer Portal Maintenance

December 19, 2015 in Scheduled Maintenance, Smile News by admin  |  No Comments

We will be performing maintenance on the Customer Portal/Billing Site today (12/19/2015), between the hours of 4PM and 6PM.

During this time our billing system will be unavailable – please check back for status updates.

Thank you,

Smile Support Team

 

 

UPDATE: 12/19/2015 @6PM — We’ve completed system maintenance and migrated our billing system/Customer portal to a brand new server! Please let us know if you experience any issues.

Smile Customer Portal/Billing System Maintenace

December 11, 2015 in Scheduled Maintenance by admin  |  Comments Off on Smile Customer Portal/Billing System Maintenace

We will be performing maintenance and upgrading our billing system tonight (12/11/2015), between the hours of 10PM and 12AM.

During this time our billing system may be unavailable – please check back for status updates.

Thank you,

Smile Support Team

Billing System Upgraded

September 6, 2015 in Smile News by admin  |  No Comments

Good news, folks! Smile has upgraded our billing system to the latest version, and rolled out a new look to our client area. This is more of a temporary face-lift while we continue to update things on the backend and prepare for the launch of our new unified website.

The next step will be moving the entire billing system to a new and improved server platform.

Stay tuned!

Thanks,

Smile Support Team

System Status

Web

Online

Email

Online

SmileMail v2.0

Online

DNS

Online

Customer Portal

Online

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    Smile Customer Portal Maintenance

    We will be performing maintenance on the Customer Portal/Billing Site today (12/19/2015), between the hours of 4PM and 6PM. During this time our billing system will be unavailable – please check back for status updates. Thank you, Smile Support Team     UPDATE: 12/19/2015 @6PM — We’ve completed system maintenance and migrated our billing system/Customer …

    Billing System Upgraded

    Good news, folks! Smile has upgraded our billing system to the latest version, and rolled out a new look to our client area. This is more of a temporary face-lift while we continue to update things on the backend and prepare for the launch of our new unified website. The next step will be moving …

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