You may have noticed that there was an outage of our billing/ticket system today. We were making some modifications to the firewall on the billing server to grant access to another server for monitoring purposes, and it looks like the wrong set of firewall rules got enabled, preventing web access to the site.
We apologize that it wasn’t resolved sooner, our support engineers weren’t aware of the problem until they tried to view a couple of tickets. Anyways, everything should be good to go now. If you are still having any problems or have any questions, feel free to let us know.
The Smile Staff