Scheduled Maintenance

Smile Customer Portal Maintenance

December 19, 2015 in Scheduled Maintenance, Smile News by admin  |  No Comments

We will be performing maintenance on the Customer Portal/Billing Site today (12/19/2015), between the hours of 4PM and 6PM.

During this time our billing system will be unavailable – please check back for status updates.

Thank you,

Smile Support Team

 

 

UPDATE: 12/19/2015 @6PM — We’ve completed system maintenance and migrated our billing system/Customer portal to a brand new server! Please let us know if you experience any issues.

Smile Customer Portal/Billing System Maintenace

December 11, 2015 in Scheduled Maintenance by admin  |  Comments Off on Smile Customer Portal/Billing System Maintenace

We will be performing maintenance and upgrading our billing system tonight (12/11/2015), between the hours of 10PM and 12AM.

During this time our billing system may be unavailable – please check back for status updates.

Thank you,

Smile Support Team

Billing System Maintenance + Upgrade

September 6, 2015 in Scheduled Maintenance by admin  |  No Comments

We will be performing maintenance and upgrading our billing system today (Sunday, September 6th, 2015) between the hours of 1:30pm and 4pm.

During this time our billing system may be unavailable – please check back for status updates.

Thank you,

Smile Support Team

Secondary mail server drive replacement

January 13, 2013 in Scheduled Maintenance by admin  |  Comments Off on Secondary mail server drive replacement

Q2 Mail Server – RAID array drive replacement Date – 01/13/2013 09:30 – 01/13/2013 12:30

Affecting System – Q2 Email Server | Priority – High | Last Updated– 01/13/2013 09:45

Scheduled
We are replacing a failed harddrive on our Q2 email server – our goal is to keep service online during this process, however there is a slight chance that the server will need to be taken offline for the final stage of this process.

We will also post this on our status website. If you are encounter an outage, please check the status site and be patient while we get things resolved.
Thank you,
Smile Support Team

System Status

Web

Online

Email

Online

SmileMail

Online

DNS

Online

Customer Portal

Online
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