New email server coming soon…

December 19, 2012 in Scheduled Maintenance by admin  |  Comments Off on New email server coming soon…

The email outage last week was not only unexpected, but also a major setback for many of our customers. Here at Smile we understand the importance of reliable email,  and that many of our customers rely on our services to keep their businesses running – a lack of communication can mean a loss of a client to your business or something even more catastrophic, with serious ramifications – so this is not something we take lightly. We dropped the ball on this and would like to extend our deepest apologies for the disruption in service, and even more-so for not keeping you up-to-date and providing you with the level of support that you deserve.

We will be making some improvements to our services to help alleviate any concern that some of you may share at this point in time. One of the first steps we will be taking is to incorporate a multilayered notification system that will bridge the gap between our homepage, support/ticket site, voicemail, and this site. We want this to be as user-friendly as possible and extend our reach to the customers during an outage or other problem – one of the ways we hope to accomplish this will be to link our notification system in with our Facebook, Twitter, and Google+ accounts to post status updates.

To show you our commitment to you as well as to continue providing reliable hosting services we will be implementing a new email server during the first quarter of 2013 – this will replace the system that caused the service disruption. The transition to the new system will be completed in several phases due to the large-scale nature of this project.

This is a long overdue improvement to our infrastructure; one that is necessary for us to to meet customer needs/demands and provide additional services to our subscribers.

We will be adding further information and details of the project to the Migration page over the holidays.

Thank you for your loyalty and outstanding commitment to Smile.

Smile Infrastructure & Operations Team

Posted in Scheduled Maintenance.

Comments are closed.

System Status

Web

Online

Email

Online

SmileMail

Online

DNS

Online

Customer Portal

Online
  • Recent News

    PrevNext
    Smile Customer Portal Maintenance

    We will be performing maintenance on the Customer Portal/Billing Site today (12/19/2015), between the hours of 4PM and 6PM. During this time our billing system will be unavailable – please check back for status updates. Thank you, Smile Support Team     UPDATE: 12/19/2015 @6PM — We’ve completed system maintenance and migrated our billing system/Customer …

    Billing System Upgraded

    Good news, folks! Smile has upgraded our billing system to the latest version, and rolled out a new look to our client area. This is more of a temporary face-lift while we continue to update things on the backend and prepare for the launch of our new unified website. The next step will be moving …

    Infrastructure Improvements

    We are excited to announce that Smile Global is hard at work phasing out our legacy servers, and moving our core services to a brand new infrastructure. This has started with email migration to our new and improved mail system — which has some pretty neat features we know you will enjoy. Namely, all management …

    Status site being rebuilt

    We’ve been recovering from a hardware failure on a leased server, which hosted our status site and several other Uncomplicated.net customer websites. Our development team is in the process of rebuilding our status site and integrating it with our primary website. Please check back for more updates at a later date. Thanks, Smile Support Team