Payment processing system issues resolved

July 23, 2014 in Server Status by admin  |  Comments Off on Payment processing system issues resolved

We are no longer experiencing problems with our payment processing system. If we have your card on-file and recent attempts to pay your invoice have failed, we will manually process these transactions to bring your account current.

For the customers that do not have up-to-date card info stored for your account, please log into our billing system and update your payment preferences accordingly.

Payments can still be made in the same manner as before, with an additional option of using PayPal Express Checkout.

Thank you for your patience, and we offer our most sincere apologies for any inconvenience this may have caused you. As always, we appreciate your business and are looking for new ways to enhance your Smile experience.

Thank you,

Smile Support Team

Posted in Server Status.

Comments are closed.

System Status

Web

Online

Email

Online

SmileMail

Online

DNS

Online

Customer Portal

Online
  • Recent News

    PrevNext
    Smile Customer Portal Maintenance

    We will be performing maintenance on the Customer Portal/Billing Site today (12/19/2015), between the hours of 4PM and 6PM. During this time our billing system will be unavailable – please check back for status updates. Thank you, Smile Support Team     UPDATE: 12/19/2015 @6PM — We’ve completed system maintenance and migrated our billing system/Customer …

    Billing System Upgraded

    Good news, folks! Smile has upgraded our billing system to the latest version, and rolled out a new look to our client area. This is more of a temporary face-lift while we continue to update things on the backend and prepare for the launch of our new unified website. The next step will be moving …

    Infrastructure Improvements

    We are excited to announce that Smile Global is hard at work phasing out our legacy servers, and moving our core services to a brand new infrastructure. This has started with email migration to our new and improved mail system — which has some pretty neat features we know you will enjoy. Namely, all management …

    Status site being rebuilt

    We’ve been recovering from a hardware failure on a leased server, which hosted our status site and several other Uncomplicated.net customer websites. Our development team is in the process of rebuilding our status site and integrating it with our primary website. Please check back for more updates at a later date. Thanks, Smile Support Team