POP and IMAP Server Outage

May 7, 2009 in Smile News by admin  |  Comments Off on POP and IMAP Server Outage

Smile’s POP and IMAP server had a complete hardware failure today. Once we identified that the issue was hardware related, we brought the secondary server online.

No mail was lost during the outage, however the date on some mail processed right after the spare server came up was incorrect, as the server was processing mail before the automatic NTP (Network Time Protocol) service was able to set the time correctly on the server. This has been resolved, and the date and time on all messages coming in should be correct.

Mail is still processing, as the queue grew during the server switch. We should see all mail in the queue processed within the next 90 minutes, again with the date and time correct.

We apologize for the outage, and not responding more quickly to calls and emails. Thanks for your patience.

If you have any questions, please let us know. This did not cause any outages with any other Smile services. Web, XMX, and other services have been working normally.

Posted in Smile News.

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