We’ve restored service for all email and web hosting customers. Unfortunately, we lost a couple of servers during the power outage. However, these systems were slated to be replaced and decommissioned in the coming weeks, so this will certainly expedite this process. We will be rebuilding the failed hosts over the weekend and aggressively moving forward with email migrations to the new SmileMail platform this weekend.
Please expect an update on our Status website and via email regarding migrations this weekend. We will send out instructions containing the configuration items that will need to be changed, and then bulk adding users to the new system. We’d like to avoid any future unnecessary downtime, so please work with us to get switched over to the new platform this weekend.
We apologize for the inconvenience this unexpected downtime has created and appreciate your patience and understanding while we’ve worked through the issue. If you are still waiting for a follow-up from a ticket, please be patient — we received hundreds of notifications that are in the process of being processed.
Thank you,
Smile Global Support Staff
