Smile News

Scheduled Maintenance on our Plesk Server

January 1, 2012 in Smile News by admin  |  Comments Off on Scheduled Maintenance on our Plesk Server

The datacenter hosting our Plesk server has issued the following announcement, so we’d like to pass it along to our customers that have services hosted on this server. *Please Note: Smile’s Status server is also hosted on this server, which means that you will not be able to access this site while the server is down.

Please be advised that our staff will be performing necessary Virtuozzo Linux upgrades and service container maintenance on hardware nodes currently operating one of our virtual servers on Sunday, January 1, 2012 starting at 7:00 PM ET.

The maintenance window is scheduled between 7:00 PM and 11:59 PM ET. Software updates will require patching and rebooting hardware nodes. These updates are necessary to prevent unexpected issues with Parallels Virtuozzo and to insure that hardware nodes are secure and stable. These updates will also address the known server side backup issues that are occurring for some customers. No more than 20 minutes of downtime is anticipated for any virtual server.

Thank you for your understand.

Smile Support Staff

Webserver outage

December 28, 2011 in Smile News by admin  |  Comments Off on Webserver outage

We are currently experiencing problems with one of our webservers which hosts not only the billing/ticket system, but several customer websites. We are in the process of resolving it, and hope to have everything back up and running shortly. Sorry for the inconvenience.


Smile Support Staff

UPDATE: as of 12:00 AM Thursday, December 29th, 2011
All systems are up and running

Billing system temporarily unavailable…

December 28, 2011 in Smile News by admin  |  Comments Off on Billing system temporarily unavailable…

We are running a quick backup on our billing system prior to increasing the amount of RAM in the server. During this time the billing/ticketing system will be unavailable. The backup started at roughly 10:30 PM PST, and we don’t anticipate it taking any longer than 15 minutes.

Thanks for your patience,

Smile Support Staff

UPDATE: as of 12:00 AM Thursday, December 29th, 2011
The billing/ticketing system is back online and should be running a bit quicker

Service has been restored

December 21, 2011 in Smile News by admin  |  Comments Off on Service has been restored

We were having internet connectivity issues from 5 AM until roughly 8 AM PST this morning. The problem has been resolved and we apologize for the disruption. Please let us know if you have any further issues.


Smile Support Staff

System Status





SmileMail v2.0




Customer Portal

  • Recent News

    Smile Customer Portal Maintenance

    We will be performing maintenance on the Customer Portal/Billing Site today (12/19/2015), between the hours of 4PM and 6PM. During this time our billing system will be unavailable – please check back for status updates. Thank you, Smile Support Team     UPDATE: 12/19/2015 @6PM — We’ve completed system maintenance and migrated our billing system/Customer …

    Billing System Upgraded

    Good news, folks! Smile has upgraded our billing system to the latest version, and rolled out a new look to our client area. This is more of a temporary face-lift while we continue to update things on the backend and prepare for the launch of our new unified website. The next step will be moving …

    Infrastructure Improvements

    We are excited to announce that Smile Global is hard at work phasing out our legacy servers, and moving our core services to a brand new infrastructure. This has started with email migration to our new and improved mail system — which has some pretty neat features we know you will enjoy. Namely, all management …

    Status site being rebuilt

    We’ve been recovering from a hardware failure on a leased server, which hosted our status site and several other customer websites. Our development team is in the process of rebuilding our status site and integrating it with our primary website. Please check back for more updates at a later date. Thanks, Smile Support Team