**UPDATED: Email Down

March 10, 2016 in Server Status by admin  |  No Comments

3/10/2016 @ 11:53AM: We are currently experiencing issues with our legacy email cluster. Support Engineers are working on the issue and hope to have it addressed shortly.

Thank you for your patience,

Smile Global

 

UPDATE 3/10/2016 @1:16PM: This issue has been resolved. We apologize for the lengthy downtime. There was corruption in one of the databases after a server reboot which took place last night. We’ve repaired the corruption, and all services should be functional.

Thank you for your patience,

Smile Global

 

UPDATE 3/10/2016 @8:16PM: There was a power issue at the datacenter which downed several important hosts. We are in the process of getting these servers back up and running at this time. Customers on the new SmileMail cluster should not be affected, as well as web hosting customers. At this time our two primary email gateways are in the process of being brought back online. We apologize for this inconvenience and are working diligently to restore services ASAP.

Thank you for your patience,

Smile Global

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