Smile Global is building a new mail server that will replace the system that was responsible for the outage we experienced on 12/10. We are moving away from Solaris and will be using Linux as our primary email platform as we do for all of our other services.

We don’t have a set date at this point in time for the full cutover, as this will be a multi-phase project, however we will be placing our customers into manageable groups – each of which will be contacted with detailed information explaining the process and a migration date will be arranged to meet your needs and make the transition as smooth as possible.

This migration will require a few minor adjustments on your end, mainly consisting of updating the servers you have configured in your email client. The most notable of these changes will be the required use of SMTP-Authentication*, which is very simple and easy to configure on most mail clients. We will provide detailed information of the changes being made and instructions to walk you through the process.

As always, thanks for your continued support and loyalty. We’re always striving to meet your needs and provide you with top-notch service.

The Smile Migration Team

*Basically SMTP-Auth requires that users are authenticated before they are allowed to send mail…so in other words, when you send a new message, the mail program initiates a connection to our SMTP server, the server says “hey you need to log-in to send this message. What is your username and password?”, and the mail client responds with the values you set in the outgoing server configuration. Essentially, this feature is intended to reduce spam and otherwise un-wanted mail, by requiring a valid account on the server.

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