We will be performing maintenance and upgrading our billing system today (Sunday, September 6th, 2015) between the hours of 1:30pm and 4pm. During this time our billing system may be unavailable – please check back for status updates. Thank you, Smile Support Team
We are excited to announce that Smile Global is hard at work phasing out our legacy servers, and moving our core services to a brand new infrastructure. This has started with email migration to our new and improved mail system — which has some pretty neat features we know you will enjoy. Namely, all management …
We experienced a major DDoS attack yesterday on our DNS Infrastructure which led to a number of issues for Smile Subscribers — including: 1. Slow webpage load times 2. Slow/intermittent email issues 3. The following sites were also unavailable during this time: smileglobal.com, status.smileglobal.com. and billing.smileglobal.com This issue has been addressed, and the vulnerable DNS …
We are no longer experiencing problems with our payment processing system. If we have your card on-file and recent attempts to pay your invoice have failed, we will manually process these transactions to bring your account current.For the customers that do not have up-to-date card info stored for your account, please log into our billing …