We are running a quick backup on our billing system prior to increasing the amount of RAM in the server. During this time the billing/ticketing system will be unavailable. The backup started at roughly 10:30 PM PST, and we don’t anticipate it taking any longer than 15 minutes.
Thanks for your patience,
Smile Support Staff
UPDATE: as of 12:00 AM Thursday, December 29th, 2011
The billing/ticketing system is back online and should be running a bit quicker