Brief web server outage

October 31, 2013 in Server Status by admin  |  Comments Off on Brief web server outage

10:45am – we were alerted by our monitoring system that our primary web hosting server ( was unresponsive and unreachable.

11:00am – we were connected to the internal network and remote management interface of the server. We follow our standard procedure to identify the cause of the outage and were able to discover the the nature of the problem.

11:10am – The immediate solution called for a quick power-cycle of the machine, followed by a modification to a scheduled maintenance script.

11:20am – The server was back online and fully operational.

We apologize for the inconvenience and appreciate your understanding during the brief outage earlier this hour.

Posted in Server Status.

Comments are closed.

System Status





SmileMail v2.0




Customer Portal

  • Recent News

    Smile Customer Portal Maintenance

    We will be performing maintenance on the Customer Portal/Billing Site today (12/19/2015), between the hours of 4PM and 6PM. During this time our billing system will be unavailable – please check back for status updates. Thank you, Smile Support Team     UPDATE: 12/19/2015 @6PM — We’ve completed system maintenance and migrated our billing system/Customer …

    Billing System Upgraded

    Good news, folks! Smile has upgraded our billing system to the latest version, and rolled out a new look to our client area. This is more of a temporary face-lift while we continue to update things on the backend and prepare for the launch of our new unified website. The next step will be moving …

    Infrastructure Improvements

    We are excited to announce that Smile Global is hard at work phasing out our legacy servers, and moving our core services to a brand new infrastructure. This has started with email migration to our new and improved mail system — which has some pretty neat features we know you will enjoy. Namely, all management …

    Status site being rebuilt

    We’ve been recovering from a hardware failure on a leased server, which hosted our status site and several other customer websites. Our development team is in the process of rebuilding our status site and integrating it with our primary website. Please check back for more updates at a later date. Thanks, Smile Support Team