10:45am – we were alerted by our monitoring system that our primary web hosting server (v2.smileglobal.com) was unresponsive and unreachable.
11:00am – we were connected to the internal network and remote management interface of the server. We follow our standard procedure to identify the cause of the outage and were able to discover the the nature of the problem.
11:10am – The immediate solution called for a quick power-cycle of the machine, followed by a modification to a scheduled maintenance script.
11:20am – The server was back online and fully operational.
We apologize for the inconvenience and appreciate your understanding during the brief outage earlier this hour.