Smile experienced a brief slowdown today. It appears that one or more servers at blackberry made a very large number of connections which caused the server to delay connections to some Smile users, and cause others to time out. The problem has been corrected.
Smile experienced intermittent errors on webmail, and to a lesser extent on the POP system. We have corrected these problems and the system is back working normally again.
We are closely monitoring the mail queue, and backlog of messages. The spool is processing, and the server has accepted the mail, and is processing into mailboxes now, as well as managing everyone’s backlog of send messages. There are still a large number of messages to process, but it appears that the majority of mail …
For long time Smile customers, you’ll know that in the case of server issues we are usually quick to respond to outages and system problems. We maintain automatic onsite and off-site monitoring systems to alert our technicians 24 hours a day, 7 days a week of any system issues. Smile recently changed service providers for …