The datacenter hosting our Plesk server has issued the following announcement, so we’d like to pass it along to our customers that have services hosted on this server. *Please Note: Smile’s Status server is also hosted on this server, which means that you will not be able to access this site while the server is …
We are currently experiencing problems with one of our webservers which hosts not only the billing/ticket system, but several customer websites. We are in the process of resolving it, and hope to have everything back up and running shortly. Sorry for the inconvenience. Thanks, Smile Support Staff UPDATE: as of 12:00 AM Thursday, December 29th, …
We are running a quick backup on our billing system prior to increasing the amount of RAM in the server. During this time the billing/ticketing system will be unavailable. The backup started at roughly 10:30 PM PST, and we don’t anticipate it taking any longer than 15 minutes. Thanks for your patience, Smile Support Staff …
We were having internet connectivity issues from 5 AM until roughly 8 AM PST this morning. The problem has been resolved and we apologize for the disruption. Please let us know if you have any further issues. Thanks, Smile Support Staff