**UPDATE — 2018-08-08 @ 11:32PM: We’ve completed the setup of the new mail system to host legacy clients. 99% of the domains have been restored, and we are currently performing a couple of post-migration tasks that will resolve any issues you may experience regarding messages not appearing in webmail or your email clients. Since the infrastructure …
Read more “Legacy SmileMail Email, Webmail, Managemail currently offline”
We’ve received numerous complaints regarding duplicate emails being received. We are aware of the issue and working on a resolution. During the power outage we experienced at the datacenter last Thursday morning, we lost our primary email gateway server — which has created an extra load on the backup email gateway server. At this time …
We’ve restored service for all email and web hosting customers. Unfortunately, we lost a couple of servers during the power outage. However, these systems were slated to be replaced and decommissioned in the coming weeks, so this will certainly expedite this process. We will be rebuilding the failed hosts over the weekend and aggressively moving …
Read more “Smile Global Web/Email Services have been restored”
3/10/2016 @ 11:53AM: We are currently experiencing issues with our legacy email cluster. Support Engineers are working on the issue and hope to have it addressed shortly. Thank you for your patience, Smile Global UPDATE 3/10/2016 @1:16PM: This issue has been resolved. We apologize for the lengthy downtime. There was corruption in one of …