06-20-09 12:02 AM — The router replacement is complete in Seattle, and full redundancy has been restored to the network. Other routers in the network have been upgraded, and the system is back to 100%. This should be the end of the short internet outages we’ve seen over the last week or two. If you …
Smile suffered an issue with the authentication system for email users. The issue was intermittent, and not all users were affected. The problem was isolated and repaired by noon pacific time, and authentication returned to normal. A very small number of users experienced issues with Outlook and were receiving errors. Deleting the account in Outlook …
Smile Internet, and a number of other providers in the Seattle area are seeing an internet service slow down. We are working to move our connectivity completely to our secondary circuit and should have that completed shortly. We will update this page as more information becomes available. Update: The router that was causing the slowdown …
Yesterday one of Smile’s web servers saw a considerable slow down, at times, the server was unable to answer occasionally. We started troubleshooting and found it was a problem with a WordPress blog site, that appeared to be getting attacked from a site in China. We disabled the site, and brought the server back to …