Email Server Outage

February 23, 2013 in Server Status by admin  |  Comments Off on Email Server Outage

We are currently experiencing problems with one of our Email servers and are working to get it back online as quickly as possible. These problems began at roughly 5PM PST – and we are working to get the problem taken care of promptly.

UPDATE: As of 6:30PM PST Email Service has been restored on Q2. We apologize for the unexpected downtime and the inconvenience it may have caused you.

The good news, however is that we installed a brand new drive into the problematic server and implemented an additional layer of redundancy to prevent problems like this from happening again.

Thank you for your patience,

Smile Support Team

Posted in Server Status.

Comments are closed.

System Status





SmileMail v2.0




Customer Portal

  • Recent News

    Smile Customer Portal Maintenance

    We will be performing maintenance on the Customer Portal/Billing Site today (12/19/2015), between the hours of 4PM and 6PM. During this time our billing system will be unavailable – please check back for status updates. Thank you, Smile Support Team     UPDATE: 12/19/2015 @6PM — We’ve completed system maintenance and migrated our billing system/Customer …

    Billing System Upgraded

    Good news, folks! Smile has upgraded our billing system to the latest version, and rolled out a new look to our client area. This is more of a temporary face-lift while we continue to update things on the backend and prepare for the launch of our new unified website. The next step will be moving …

    Infrastructure Improvements

    We are excited to announce that Smile Global is hard at work phasing out our legacy servers, and moving our core services to a brand new infrastructure. This has started with email migration to our new and improved mail system — which has some pretty neat features we know you will enjoy. Namely, all management …

    Status site being rebuilt

    We’ve been recovering from a hardware failure on a leased server, which hosted our status site and several other customer websites. Our development team is in the process of rebuilding our status site and integrating it with our primary website. Please check back for more updates at a later date. Thanks, Smile Support Team