Spam Filter Update

Update: The queue on the primary gateway server is back to normal, but the secondary gateway is still processing it’s own queue. We have more reports of mail from overnight being delivered, however still can’t guarantee that all mail will be delivered. Update: we have reports of mail from over night being delivered, although we …

Smile Internet Voicemail

We’ve also been notified that there was a problem with our voicemail during this outage, and there was no outgoing message. We certainly apologize for “dropping off the face of the earth”.

Service is restored

Aug 17 5:00pm Pacific Time: The data center found that someone at the Seattle Internet Exchange building had moved all of their redundant power supplies to the same power source and that power source failed. The resulting power issues caused a problem with a router, which required onsite personnel to repair. There may be intermittent …

Status Update

We received an update from the technicians in Seattle. There was an issue with a bank of UPS’s. When it was resolved the primary router did not come up normally. They are working on bringing that router up and service will be restored shortly.