4:35 am April 2, 2010 – One of the Smile web servers is experiencing a problem. We are working on the problem and should have it resolved shortly.
Smile Internet Limited Technical Support
Smile Internet will have limited technical support from Monday March 1, 2010 until Thursday March 10, 2010.
We will still have our standard 24/7 monitoring, however billing and technical support responses may be delayed while some staff are on vacation.
Ehanced Spam Filter Blacklist Issue
The enhanced mail filters experienced an issue where mail was bouncing overnight for some customers due to an issue with a Realtime Blacklist. This issue has been resolved and mail is flowing normally.
This issue only effected some customer, including customers using the Smile domains, including smileglobal.com, nbay.net, etc.
Primary Mail Server Hardware Issue
Smile’s Primary Mail sever experienced occasional short interruptions in service, which became service effecting early on January 12. We dispatched technicians to the data center and repaired the server. Below are the service updates.
Update 01-12-10 6:29 AM — The server is performing normally, and we believe this has resolved the issue. If you have questions or comments, please submit a trouble ticket at http://billing.smileglobal.com with a priority of low.
Update 01-12-10 5:47 AM — The power supply has been replaced. We are fairly confident this will resolve the intermittent outages we have been seeing over the past few hours. We are monitoring the server status, and all appears normal.
Update 01-12-10 5:19 AM — We will be replacing the power supply at about 5:45 this morning, pacific time. We are anticipating 15 – 30 minutes of downtime on the primary mail server. Incoming mail will be spooled and no mail will be lost. We will restore service as soon as possible.
Update 01-12-10 4:51 AM Pacific — We are monitoring the server and still seeing intermittent outages. We are still running tests, but we may be replacing a power supply sometime this morning, which will cause a downtime of about 15 – 30 minutes. We will update here before and after the downtime.
01-12-10 – Smile is experiencing intermittent outages with the primary mail server. We are working on the problem. Please watch this site for updates, and potentially an announcement about a maintenance period.
