Aug 3, 2009 We have done some additional testing and have eliminated the primary issues with the additional spam filtering servers, and we are now offering this service to domain customers at no additional charge as an optional service. Please see ourknowledge base for more information.

July 29 2009 – We have removed the additional spam filtering from our servers. It will take a couple of hours to propagate the change, but you should see mail (and the level of spam) go back to the way it was last week. Please pass our apologies to your users.

The tests we ran on the system were very successful, and the spam filtering capabilities were excellent, however, as a whole, the few problems we experienced were not worth the value. We will reevaluate, do additional testing and move forward in the future.

Smile’s POP and IMAP server had a complete hardware failure today. Once we identified that the issue was hardware related, we brought the secondary server online.

No mail was lost during the outage, however the date on some mail processed right after the spare server came up was incorrect, as the server was processing mail before the automatic NTP (Network Time Protocol) service was able to set the time correctly on the server. This has been resolved, and the date and time on all messages coming in should be correct.

Mail is still processing, as the queue grew during the server switch. We should see all mail in the queue processed within the next 90 minutes, again with the date and time correct.

We apologize for the outage, and not responding more quickly to calls and emails. Thanks for your patience.

If you have any questions, please let us know. This did not cause any outages with any other Smile services. Web, XMX, and other services have been working normally.

We’ve started running the new graylisting system on the secondary mail server, and the early results are very promising. You should see a reduction in the amount of spam coming in starting Sunday morning and hopefully continuing through the week. If things go well, we’ll be implementing additional servers, and apply them to the primary and other mail servers.

If you have comments, or any input on spam over the last few days, please send a message to support.

Thanks