We’ve restored service for all email and web hosting customers. Unfortunately, we lost a couple of servers during the power outage. However, these systems were slated to be replaced and decommissioned in the coming weeks, so this will certainly expedite this process. We will be rebuilding the failed hosts over the weekend and aggressively moving forward with email migrations to the new SmileMail platform this weekend.

Please expect an update on our Status website and via email regarding migrations this weekend. We will send out instructions containing the configuration items that will need to be changed, and then bulk adding users to the new system. We’d like to avoid any future unnecessary downtime, so please work with us to get switched over to the new platform this weekend.

We apologize for the inconvenience this unexpected downtime has created and appreciate your patience and understanding while we’ve worked through the issue. If you are still waiting for a follow-up from a ticket, please be patient — we received hundreds of notifications that are in the process of being processed.

Thank you,

Smile Global Support Staff

3/10/2016 @ 11:53AM: We are currently experiencing issues with our legacy email cluster. Support Engineers are working on the issue and hope to have it addressed shortly.

Thank you for your patience,

Smile Global

UPDATE 3/10/2016 @1:16PM: This issue has been resolved. We apologize for the lengthy downtime. There was corruption in one of the databases after a server reboot which took place last night. We’ve repaired the corruption, and all services should be functional.

Thank you for your patience,

Smile Global

UPDATE 3/10/2016 @8:16PM: There was a power issue at the datacenter which downed several important hosts. We are in the process of getting these servers back up and running at this time. Customers on the new SmileMail cluster should not be affected, as well as web hosting customers. At this time our two primary email gateways are in the process of being brought back online. We apologize for this inconvenience and are working diligently to restore services ASAP.

Thank you for your patience,

Smile Global