We will be performing maintenance and upgrading our billing system today (Sunday, September 6th, 2015) between the hours of 1:30pm and 4pm.
During this time our billing system may be unavailable – please check back for status updates.
Thank you,
Smile Support Team
We are excited to announce that Smile Global is hard at work phasing out our legacy servers, and moving our core services to a brand new infrastructure. This has started with email migration to our new and improved mail system — which has some pretty neat features we know you will enjoy. Namely, all management related to your email service can be done from the new webmail interface (including spam filtering, mailbox/forwarding administration, deleted message recovery, and large file storage!)
Customers with their own domain name currently hosted by Smile can expect to hear from us soon regarding scheduling a time to migrate you to the new platform. Once completed you will have your own custom webmail URL (http://webmail.yourdomain.com)
We’ve also began migrating customer websites to the latest and greatest version of our Web Hosting Control Panel on brand new hardware.
A few other upcoming improvements to expect:
1. DNS Control Panel — Integration with our Portal/Billing system –Coming Soon!
2. New look and simplified website — Consolidation of billing.smileglobal.com + smileglobal.com –Coming Soon!
Stay tuned for updates!
-Smile Global Team
We experienced a major DDoS attack yesterday on our DNS Infrastructure which led to a number of issues for Smile Subscribers — including:
1. Slow webpage load times
2. Slow/intermittent email issues
3. The following sites were also unavailable during this time: smileglobal.com, status.smileglobal.com. and billing.smileglobal.com
This issue has been addressed, and the vulnerable DNS servers have been replaced. We apologize for the inconvenience and frustration many of you likely experienced.
Thank you for your patience and understanding.
We are no longer experiencing problems with our payment processing system. If we have your card on-file and recent attempts to pay your invoice have failed, we will manually process these transactions to bring your account current.
For the customers that do not have up-to-date card info stored for your account, please log into our billing system and update your payment preferences accordingly.
Payments can still be made in the same manner as before, with an additional option of using PayPal Express Checkout.
Thank you for your patience, and we offer our most sincere apologies for any inconvenience this may have caused you. As always, we appreciate your business and are looking for new ways to enhance your Smile experience.
Thank you,
Smile Support Team
