We’re currently having minor technical difficulties with our Primary Mail Server, which is causing user’s passwords to be rejected. Please bear with us as we fix the issue. Should be back up shortly. Sorry for the inconvenience.
Smile Support Staff
Billing System Outage
You may have noticed that there was an outage of our billing/ticket system today. We were making some modifications to the firewall on the billing server to grant access to another server for monitoring purposes, and it looks like the wrong set of firewall rules got enabled, preventing web access to the site.
We apologize that it wasn’t resolved sooner, our support engineers weren’t aware of the problem until they tried to view a couple of tickets. Anyways, everything should be good to go now. If you are still having any problems or have any questions, feel free to let us know.
Thanks,
The Smile Staff
Delayed Mail Delivery
Our two primary gateway mail servers were having some issues earlier today, which caused some delays in mail delivery. One of the servers went down for a brief period of time, during which the mail began to queue up on the other gateway as it was slowly being processed. We’ve fixed the problem, both gateways are up and fully functioning.
We apologize for any inconvenience the delays may have caused you. The queues are nearly finished processing, which means that if you don’t have any new mail now, you will very soon. Thanks for your patience.
outage
Smile’s data center is experiencing an internet issue. We are in contact with them and they should have the issue resolved shortly.
