Smile experienced a serious mail server issue this morning. In addition our paging and alert system did not provide alerts. The mail system is repaired, and we are working through our alerting system. This is unacceptable to us here at Smile, and we sincerely apologize. We will be posting more information here as it becomes available.
System Status
Web
OnlineSmileMail v2.0
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OnlineCustomer Portal
OnlineSmile Website
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Scheduled Maintenance
- February 3, 2025 Smile Infrastructure Maintenance 2025-02-03 @ 10:30PM: We will be performing infrastructure maintenance this evening (February 3rd, 2025) which will... more
- August 9, 2018 Legacy SmileMail Platform Maintenance 2018-08-09 — Smile: We’ve just built a new server to handle our Legacy SmileMail Platform. We... more
- December 19, 2015 Smile Customer Portal Maintenance We will be performing maintenance on the Customer Portal/Billing Site today (12/19/2015), between the hours... more
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Recent News
PrevNextSmile Customer Portal MaintenanceWe will be performing maintenance on the Customer Portal/Billing Site today (12/19/2015), between the hours of 4PM and 6PM. During this time our billing system will be unavailable – please check back for status updates. Thank you, Smile Support Team UPDATE: 12/19/2015 @6PM — We’ve completed system maintenance and migrated our billing system/Customer …
Billing System UpgradedGood news, folks! Smile has upgraded our billing system to the latest version, and rolled out a new look to our client area. This is more of a temporary face-lift while we continue to update things on the backend and prepare for the launch of our new unified website. The next step will be moving …
Infrastructure ImprovementsWe are excited to announce that Smile Global is hard at work phasing out our legacy servers, and moving our core services to a brand new infrastructure. This has started with email migration to our new and improved mail system — which has some pretty neat features we know you will enjoy. Namely, all management …
Status site being rebuiltWe’ve been recovering from a hardware failure on a leased server, which hosted our status site and several other Uncomplicated.net customer websites. Our development team is in the process of rebuilding our status site and integrating it with our primary website. Please check back for more updates at a later date. Thanks, Smile Support Team
