Smile suffered an issue with the authentication system for email users. The issue was intermittent, and not all users were affected. The problem was isolated and repaired by noon pacific time, and authentication returned to normal. A very small number of users experienced issues with Outlook and were receiving errors. Deleting the account in Outlook and recreating it resolved the issue.
System Status
Web
OnlineSmileMail v2.0
OnlineDNS
OnlineCustomer Portal
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Scheduled Maintenance
- August 9, 2018 Legacy SmileMail Platform Maintenance 2018-08-09 — Smile: We’ve just built a new server to handle our Legacy SmileMail Platform. We... more
- December 19, 2015 Smile Customer Portal Maintenance We will be performing maintenance on the Customer Portal/Billing Site today (12/19/2015), between the hours... more
- December 11, 2015 Smile Customer Portal/Billing System Maintenace We will be performing maintenance and upgrading our billing system tonight (12/11/2015), between the hours... more
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Recent News
PrevNextSmile Customer Portal MaintenanceWe will be performing maintenance on the Customer Portal/Billing Site today (12/19/2015), between the hours of 4PM and 6PM. During this time our billing system will be unavailable – please check back for status updates. Thank you, Smile Support Team UPDATE: 12/19/2015 @6PM — We’ve completed system maintenance and migrated our billing system/Customer …
Billing System UpgradedGood news, folks! Smile has upgraded our billing system to the latest version, and rolled out a new look to our client area. This is more of a temporary face-lift while we continue to update things on the backend and prepare for the launch of our new unified website. The next step will be moving …
Infrastructure ImprovementsWe are excited to announce that Smile Global is hard at work phasing out our legacy servers, and moving our core services to a brand new infrastructure. This has started with email migration to our new and improved mail system — which has some pretty neat features we know you will enjoy. Namely, all management …
Status site being rebuiltWe’ve been recovering from a hardware failure on a leased server, which hosted our status site and several other Uncomplicated.net customer websites. Our development team is in the process of rebuilding our status site and integrating it with our primary website. Please check back for more updates at a later date. Thanks, Smile Support Team
