Some Messages Being Bounced

November 11, 2010 in Smile News by admin  |  Comments Off on Some Messages Being Bounced

— Update Nov 11 5:30 pm Pacific Time

We’ve been about to, we believe, successfully route around the outgoing mail issues. It appears that someone used their Smile account to send some number of spam messages, and we have been put on some blacklists. Some of the lists are considerably more helpful than others. They have a difficult job, and do provide a good service, it’s just difficult when you get on them, and you’re not someone the size of comcast or google.

Thanks for your patience. Please continue to forward any bounce messages you get from mail you’ve sent out.
—–

We have had issues with spam blacklists, and have made some changes to keep outgoing mail flowing. The latest change has resulted in messages to some domains bouncing. We have followed up, and cannot find a reason that the server we’re using is being bounced.

We are working on the issue, and hope to have it resolved shortly.

PLEASE send any bounce messages you’re receiving to support or open a trouble ticket at http://billing.smileglobal.com.

Thanks

Posted in Smile News.

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