06-20-09 12:02 AM — The router replacement is complete in Seattle, and full redundancy has been restored to the network. Other routers in the network have been upgraded, and the system is back to 100%. This should be the end of the short internet outages we’ve seen over the last week or two. If you have any questions, please feel free to send mail to support.
06-19-09 — Our upstream provider is replacing a core router this evening, between 8pm and midnight pacific time (US). They have told us this will result in a 5 – 10 minute outage sometime during that time period. This should eliminate the issues we’ve been seeing with our internet connection going down due to routes being lost.
If you have any questions, please contact us at support@smileglobal.com. We will be monitoring the situation throughout the evening, and make updates here as information comes in.
