Yesterday one of Smile’s web servers saw a considerable slow down, at times, the server was unable to answer occasionally. We started troubleshooting and found it was a problem with a WordPress blog site, that appeared to be getting attacked from a site in China. We disabled the site, and brought the server back to 100%, eventually finding that there was some comment spam that was causing the blog to try and contact itself every second or two. That comment spam has been deleted and everything appears to be back to normal.
System Status
Web
OnlineSmileMail v2.0
OnlineDNS
OnlineCustomer Portal
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Scheduled Maintenance
- August 9, 2018 Legacy SmileMail Platform Maintenance 2018-08-09 — Smile: We’ve just built a new server to handle our Legacy SmileMail Platform. We... more
- December 19, 2015 Smile Customer Portal Maintenance We will be performing maintenance on the Customer Portal/Billing Site today (12/19/2015), between the hours... more
- December 11, 2015 Smile Customer Portal/Billing System Maintenace We will be performing maintenance and upgrading our billing system tonight (12/11/2015), between the hours... more
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Recent News
PrevNextSmile Customer Portal MaintenanceWe will be performing maintenance on the Customer Portal/Billing Site today (12/19/2015), between the hours of 4PM and 6PM. During this time our billing system will be unavailable – please check back for status updates. Thank you, Smile Support Team UPDATE: 12/19/2015 @6PM — We’ve completed system maintenance and migrated our billing system/Customer …
Billing System UpgradedGood news, folks! Smile has upgraded our billing system to the latest version, and rolled out a new look to our client area. This is more of a temporary face-lift while we continue to update things on the backend and prepare for the launch of our new unified website. The next step will be moving …
Infrastructure ImprovementsWe are excited to announce that Smile Global is hard at work phasing out our legacy servers, and moving our core services to a brand new infrastructure. This has started with email migration to our new and improved mail system — which has some pretty neat features we know you will enjoy. Namely, all management …
Status site being rebuiltWe’ve been recovering from a hardware failure on a leased server, which hosted our status site and several other Uncomplicated.net customer websites. Our development team is in the process of rebuilding our status site and integrating it with our primary website. Please check back for more updates at a later date. Thanks, Smile Support Team
