We experienced a brief service outage on one of our Email servers just after 4:00AM PST this morning. This disruption in service was caused by a termination of the connection between the authentication database and the mail server software.
Our server team began addressing the problem right away, and had it fixed within 20 minutes. All services should be back online and operational at this point in time.
If you continue to experience problems or are being prompted for your credentials in your mail application, please DO NOT try to change the password as it is likely fallout from the authentication issue we had earlier; instead, close your mail application – wait a few minutes, and then give it another try.
Please open a trouble ticket from within our customer portal if you need additional support or have questions.
Thank you for your patience,
Smile Support Team