Smile News

Another outage

December 21, 2011 in Smile News by admin  |  Comments Off on Another outage

It appears that our provider is having problems with their connection again. Please standby while the issue is addressed. We will let you know more as soon as we hear from them.

Thank you for your patience, and once again sorry for the downtime.

Smile Support Staff

Brief network outage this morning

December 20, 2011 in Smile News by admin  |  Comments Off on Brief network outage this morning

We had a brief disruption in our internet service around 9:30 AM PST this morning, which was caused by one of our upstream providers. The issue has been taken care of and should not reoccur.

We apologize for any inconveniences this may have caused you, and for not updating our status site sooner.

Thanks,

Smile Support Staff

Primary Mail Server — Update

November 25, 2011 in Smile News by admin  |  Comments Off on Primary Mail Server — Update

We’ve fixed the problem with our Primary Mail Server. Please let us know if you have any further problems.

Smile Support Staff

Problems with our Primary Mail Server

November 25, 2011 in Smile News by admin  |  Comments Off on Problems with our Primary Mail Server

We’re currently having minor technical difficulties with our Primary Mail Server, which is causing user’s passwords to be rejected. Please bear with us as we fix the issue. Should be back up shortly. Sorry for the inconvenience.

Smile Support Staff

System Status

Web

Online

Email

Online

SmileMail v2.0

Online

DNS

Online

Customer Portal

Online

  • Recent News

    PrevNext
    Smile Customer Portal Maintenance

    We will be performing maintenance on the Customer Portal/Billing Site today (12/19/2015), between the hours of 4PM and 6PM. During this time our billing system will be unavailable – please check back for status updates. Thank you, Smile Support Team     UPDATE: 12/19/2015 @6PM — We’ve completed system maintenance and migrated our billing system/Customer …

    Billing System Upgraded

    Good news, folks! Smile has upgraded our billing system to the latest version, and rolled out a new look to our client area. This is more of a temporary face-lift while we continue to update things on the backend and prepare for the launch of our new unified website. The next step will be moving …

    Infrastructure Improvements

    We are excited to announce that Smile Global is hard at work phasing out our legacy servers, and moving our core services to a brand new infrastructure. This has started with email migration to our new and improved mail system — which has some pretty neat features we know you will enjoy. Namely, all management …

    Status site being rebuilt

    We’ve been recovering from a hardware failure on a leased server, which hosted our status site and several other Uncomplicated.net customer websites. Our development team is in the process of rebuilding our status site and integrating it with our primary website. Please check back for more updates at a later date. Thanks, Smile Support Team