Smile News

You may have noticed that there was an outage of our billing/ticket system today. We were making some modifications to the firewall on the billing server to grant access to another server for monitoring purposes, and it looks like the wrong set of firewall rules got enabled, preventing web access to the site.

We apologize that it wasn’t resolved sooner, our support engineers weren’t aware of the problem until they tried to view a couple of tickets. Anyways, everything should be good to go now. If you are still having any problems or have any questions, feel free to let us know.

Thanks,

The Smile Staff

Our two primary gateway mail servers were having some issues earlier today, which caused some delays in mail delivery. One of the servers went down for a brief period of time, during which the mail began to queue up on the other gateway as it was slowly being processed. We’ve fixed the problem, both gateways are up and fully functioning.

We apologize for any inconvenience the delays may have caused you. The queues are nearly finished processing, which means that if you don’t have any new mail now, you will very soon. Thanks for your patience.

Smile’s data center is experiencing an internet issue. We are in contact with them and they should have the issue resolved shortly.

— Update Nov 11 5:30 pm Pacific Time

We’ve been about to, we believe, successfully route around the outgoing mail issues. It appears that someone used their Smile account to send some number of spam messages, and we have been put on some blacklists. Some of the lists are considerably more helpful than others. They have a difficult job, and do provide a good service, it’s just difficult when you get on them, and you’re not someone the size of comcast or google.

Thanks for your patience. Please continue to forward any bounce messages you get from mail you’ve sent out.
—–

We have had issues with spam blacklists, and have made some changes to keep outgoing mail flowing. The latest change has resulted in messages to some domains bouncing. We have followed up, and cannot find a reason that the server we’re using is being bounced.

We are working on the issue, and hope to have it resolved shortly.

PLEASE send any bounce messages you’re receiving to support or open a trouble ticket at http://billing.smileglobal.com.

Thanks