Smile News

Over the past 10 days or so, we’ve received an order of new servers, and implemented a new primary spam filter. We are confident that this will resolve some of the missing mail issues that some users have reported. To keep from losing any mail, the new spam filter was set at a fairly liberal setting for filtering, so that more spam will squeak through, but very little mail will be unnecessarily tagged.

We’re updating and adjusting that server to be more restrictive, mark more spam, and we’re looking for a good balance between marking unwanted mail and letting wanted mail get through.

Please let us know, either with a trouble ticket, or email to support, how the filtering is working.

Thanks

Our data center had an issue with a client, and we had reduced internet connectivity for a period of time today. They have things fixed and we’re all back to normal.

Update: The queue on the primary gateway server is back to normal, but the secondary gateway is still processing it’s own queue. We have more reports of mail from overnight being delivered, however still can’t guarantee that all mail will be delivered.

Update: we have reports of mail from over night being delivered, although we can’t be certain yet if all mail sent over night has queued. Mail is still delayed this morning, while the servers work on the queue, and some users may see a larger volume of spam temporarily.

A spam filter update, which was supposed to fix some intermittent issues with receiving mail from blackberry devices caused a problem with the filters last night. We’ve removed the update and are now processing the backlog of mail.

We’re investigating if any mail was rejected from the issue.

We’ve also been notified that there was a problem with our voicemail during this outage, and there was no outgoing message.

We certainly apologize for “dropping off the face of the earth”.