We experienced a major DDoS attack yesterday on our DNS Infrastructure which led to a number of issues for Smile Subscribers — including: 1. Slow webpage load times 2. Slow/intermittent email issues 3. The following sites were also unavailable during this time: smileglobal.com, status.smileglobal.com. and billing.smileglobal.com This issue has been addressed, and the vulnerable DNS …
We are no longer experiencing problems with our payment processing system. If we have your card on-file and recent attempts to pay your invoice have failed, we will manually process these transactions to bring your account current.For the customers that do not have up-to-date card info stored for your account, please log into our billing …
We are currently experiencing an issue with our payment processing portion of our billing system, and as such are temporarily unable to accept or process payments.Our support engineers are working directly with the vendor to reach a solution. We apologize for any inconvenience this may cause our customers, and thank you for your continued patience …
10:45am – we were alerted by our monitoring system that our primary web hosting server (v2.smileglobal.com) was unresponsive and unreachable. 11:00am – we were connected to the internal network and remote management interface of the server. We follow our standard procedure to identify the cause of the outage and were able to discover the the nature …