We experienced several connectivity issues shortly after midnight today (June 27th, 2013), and began immediately working on evaluating the situation and working towards a solution.
By 8am we were able to have the server back online, along with our websites and all the customer sites that were hosted on the machine. We are still reviewing the logs on the server to determine the exact nature of the outage, and don’t have a definitive diagnosis at this point – however, early indicators are suggesting that it was a combination of a Distributed-denial-of-service (or DDOS) attack which started this whole thing off, and then a problem with the RAID array in the server itself, which prevented the machine from completing its boot sequence.
Thank you for your patience, and we are truly sorry for any inconvenience this may have caused you.
Smile Support Staff