We are no longer experiencing problems with our payment processing system. If we have your card on-file and recent attempts to pay your invoice have failed, we will manually process these transactions to bring your account current.For the customers that do not have up-to-date card info stored for your account, please log into our billing …
We are currently experiencing an issue with our payment processing portion of our billing system, and as such are temporarily unable to accept or process payments.Our support engineers are working directly with the vendor to reach a solution. We apologize for any inconvenience this may cause our customers, and thank you for your continued patience …
10:45am – we were alerted by our monitoring system that our primary web hosting server (v2.smileglobal.com) was unresponsive and unreachable. 11:00am – we were connected to the internal network and remote management interface of the server. We follow our standard procedure to identify the cause of the outage and were able to discover the the nature …
We’ve been notified of a problem with a recent set of definition updates for our anti-malware/anti-virus system that has inadvertently caused some messages to be rejected by our filtering servers. You may have experienced this issue or been informed by an outside party that your message was rejected, with an error similar to or the …