We’ve been notified of a problem with a recent set of definition updates for our anti-malware/anti-virus system that has inadvertently caused some messages to be rejected by our filtering servers. You may have experienced this issue or been informed by an outside party that your message was rejected, with an error similar to or the …
We experienced several connectivity issues shortly after midnight today (June 27th, 2013), and began immediately working on evaluating the situation and working towards a solution. By 8am we were able to have the server back online, along with our websites and all the customer sites that were hosted on the machine. We are still reviewing …
We recently made a few changes to our Spam filtering service… We have been notified by several customers that some mail has been incorrectly identified (false-positive) as spam or unwanted email. We are addressing those issues as soon as we are informed of the problem. If you a noticing legitimate email being marked as spam, …
We experienced a brief service outage on one of our Email servers just after 4:00AM PST this morning. This disruption in service was caused by a termination of the connection between the authentication database and the mail server software. Our server team began addressing the problem right away, and had it fixed within 20 minutes. …